Privacy Policy

Last updated: September 8, 2026

Heyan House ("we", "us") provides a society and rent-management platform (web app, mobile app, and website). This policy explains what personal data we collect, why, how we protect it, and your choices. It applies to heyanhouse.in, app.heyanhouse.in, and the Heyan House Android/iOS apps (com.heyanhouse.rent).

Information we collect

• Account & identity: name, email address, phone number, role (resident, committee, security, maintenance, landlord, admin), and the society/unit you belong to.
• Property & tenancy: building/unit details, tenancy records, and, where your society requires it for verification, KYC information such as identity/lease documents and PAN.
• Payments: maintenance dues and payment records. Card/UPI/bank details are entered directly with our payment processor (Razorpay) and are not stored on our servers; we retain payment status, amounts, and receipts.
• Visitor & community data (only if your society enables those modules): visitor passes, gate logs, complaints/maintenance requests, announcements and event RSVPs.
• Device & technical: push-notification token (for app notifications), app/version info, and standard log data (IP, timestamps, request IDs) for security and debugging.

How we use your data

• Operate the service — authentication, dues/billing, receipts, and the modules your society uses.
• Process maintenance payments and issue receipts.
• Send transactional email (account, verification, receipts) and push notifications you have enabled.
• Maintain security, prevent abuse, and meet legal/accounting obligations.

Your data is scoped to your landlord account and society; we never sell your personal data or use it for third-party advertising.

Service providers we share with

• Razorpay — payment processing.
• Google Firebase (FCM) — push notifications.
• Amazon Web Services — hosting, database, file storage (KYC/lease documents), and email (SES).

These providers process data only to deliver their service to us, under their own terms.

Data retention & security

We keep personal data for as long as your account/tenancy is active and as required for legal, tax, and accounting purposes, then delete or anonymise it. Data is encrypted in transit (HTTPS), access is role-scoped, and secrets are stored securely.

Your rights & data deletion

You may request access to, correction of, or deletion of your personal data. Email [email protected] and we will respond within a reasonable time. Some records (e.g. financial/receipt data) may be retained where the law requires.

Children

Heyan House is not directed to children under 13 and we do not knowingly collect their data.

Changes

We may update this policy; material changes will be posted here with a new "last updated" date.

Contact

Heyan House — [email protected]