Refund & Cancellation Policy

Last updated: September 22, 2026

Maintenance & society payments

Payments made through Heyan House are society maintenance / rent dues paid by a resident to their own society, committee or landlord. These are recurring dues owed to the society — not the purchase of a product or a refundable service — and are therefore non-refundable.

Once a maintenance payment is completed, it is applied to the resident's dues for the billing period and settles to the respective society/landlord's account. Heyan House acts only as the technology platform that facilitates the collection; it does not retain these funds.

Corrections & disputes

If a payment was made in error (for example, a duplicate payment or an incorrect amount), the resident should raise it with their society committee or landlord, who administer the dues. Where a genuine error is confirmed by the society, any adjustment or return is made at the discretion of that society/landlord and is typically applied as a credit against future maintenance dues. For help locating a payment or receipt, contact us at [email protected].

Failed or duplicate transactions

If money is debited but the payment fails, or a duplicate charge occurs due to a technical error, the amount is auto-reversed by the payment gateway / bank to the original payment method, usually within 5–7 business days. No action is required; contact us if it does not appear within that window.

Platform subscription

The platform service fee (see our Pricing) is billed monthly per active unit and can be cancelled at any time; cancellation stops future billing and there is no refund for the current or past billing periods. Fees already paid are non-refundable.

Contact

Questions about this policy? Email [email protected] or see our Contact page.